The Clever Technologies software company developed a monitoring application MEMOGUARD to control your information system. It is a precursor and many large companies use MEMOGARD tool to pair it with schedulers or in addition
Management application to monitor alarms and alerts with planning management of call personnel
MemoGuard is the supervisor that centralizes alerts and alarms for all computer systems and hardware and technical infrastructure , and allows the CIO to have a vision other fully automated, with great visibility, and maximum control, allowing it and manage risk with minimal budget and total quality, which can bring his company’s business objectives.
All companies have decided to put management applications to improve the quality of services for their internal users or to improve the service delivered to customers, and consumers.
The MEMOGuard supervision application interfaces with all the software market and whatever the product: supervision of Nagios network type, Nagvis, Zabbix or Centreon; supervision rather industrial type scheduler SCADA ( Supervisory Control And Data Acquisition (remote monitoring and data acquisition) supervision through advanced tools to scan the computer network via SNMP or WMI, such as WhatsUp, and of course also the interfaçons us software manufacturers like HP or IBM Tivoli OpenWiew.
Once installed the application works as a management console , MEMOGuard puts all the information received by network applications, or other Gtb connectors, Gtc, IP, Modem, Voice calls to route to the custodial staff, and initiate the crisis if desired.
Supervision application with GUI for managing crisis cells.
The application of supervision MEMOGuard evolved and also a HMI (human machine interface) latest technology usable on tablets or mobile Telephones, which controls manager and also the entire system, and of course the Remote-call staff with a simple web interface. You can change through the application personnel planning or view the actions of agents in progress.
The supervision web interface gives you the ability to monitor in real time all activity on your computer network, and be able to stop it or restart safely. The system administrator can also manage leave, absences, … on-call agents through a replacement schedule
Applicative supervision solution MEMOGuard, manages the payment and the abutment calls.
MEMOGuard is the first and best supervisor of the French market , it’s a real PLC alarm monitoring and alerts that allow in addition to managing the abutment phone calls, acknowledgments and double acquittals of-call agents in order to automatically face a crisis by being 100% sure that the crisis will be managed by a person required.
It is possible to put acquittals codes for each agent to validate the supported events with a personalized and secure code.
Alerts control application, MEMOGuard, guarantee insurance for the CIO.
The DSI, more than any other manager in the company must ensure the quality of the IT department and the monitoring application MEMOGuard happens to be one of its bases, and thus enable it to solve a following incident criticality.
QoS (Quality of Service) or quality of service due to users (internal and external), can be evaluated in all the desired indicators.
Based companies, they are grouped by categories:
a) Data Integrity.
b) Security and access systems.
c) Responses for other tools.
d) Overall performance also observed.
The guideline of a supervision application is to identify a problem, rather, be informed immediately and dispose on Remote Tools to manage it, and whatever the cause, the whole supervised the technical area.
For the non availability of a system, including the websites of e-commerce, or bookings of all kinds, (often controlled by robots surveillance) on a more or less long term, may have consequences for the unspeakable whole of society (in terms of financial loss or impact of image), that we do not voluntarily will qualify here.
So today, this set of monitoring tools they are applications, software, infrastructure, technical or networks, including GTB / GTC, IP cameras, etc etc, is often called Hypervision , the important thing is to pass the information from his knowledge and power to deal promptly and wherever either the speaker or leader.
- System of supervision
- Monitoring by alerts by SMS